TraceNook Support

Basic usage notes, troubleshooting steps and how to reach us.

Current platform status

Android: available on Google Play.
iOS (iPhone): available on the App Store.
PC manager: a local-network helper shipped with the app; you start it from your phone when you need it.

The download page always has the latest links and status for each platform.

Where your data is stored

Your data is stored on your own device by default.
No account is required.
TraceNook has no cloud service that stores your household inventory.
When phones in a family space aren’t on the same Wi-Fi, changes pass through our relay end-to-end encrypted. We can’t read them, and each one is deleted once delivered (after 7 days at most). Photos never go through the relay.
Uninstalling the app or clearing its data removes that data from the device.
Export a backup yourself before switching phones or reinstalling.

Backup and restore

Backups are encrypted files; you must set a password when exporting (at least 6 characters).
A backup includes items, storage spots, photos, TraceNook labels and settings.
If you forget the password, that backup cannot be restored — and we cannot recover it for you.
Restoring replaces your current data; the app takes a snapshot of the current data first.
Labels for the restored space keep working after a restore.
If the password is wrong or the file is damaged, the restore stops and your current data is untouched.

Personal backups are available on every plan and include local reward progress and custom presets. The owner with Max can export family backups, and restoring a family backup requires Max. Family backups include that phone’s custom presets, but not its reward progress.

QR labels

Generate labels for existing storage spots, print them for drawers or bins, and scan them with the app to see what is inside.
A spot keeps the same QR code. Reprint when you want the name or printed path to match a change.
This device needs the matching space’s records to find the spot. An unknown label shows as not found.

PC manager and local network

Put your phone and computer on the same Wi-Fi.
Tap “Start computer access” in the app.
Open the address shown by the app in a computer browser.
Enter the 6-digit pairing code.

Data only travels inside your local network, and the service stops automatically if no computer connects within 5 minutes, or about 6 minutes after the browser page closes; start it again from the phone when that happens.

If the computer cannot connect, check in this order:

Are both devices really on the same Wi-Fi?
Are you on a guest network? Guest networks usually isolate devices.
Is the computer's firewall blocking it?
Is a VPN or proxy active?
Was the address typed correctly?
Has it shut down because no computer connected or the browser disconnected?

Starting PC access on a public network is not recommended.

FAQ

I just added an item but cannot find it: One-sentence entry first creates a card to confirm. Nothing is saved until you tap “Confirm add”.
Reminders are not firing: Turn on expiry and stock reminders in the app and allow system notifications; on Android, if they still don’t arrive, check battery optimization settings. There is at most one reminder a day, only when something needs attention, and you can change the time under Me → Reminder time.
The computer cannot connect to my phone: Work through the checklist above. The usual causes are guest-network isolation and automatic shutdown after no connection or a browser disconnection.
How do I move my data to a new phone?: Export an encrypted backup on the old phone, transfer the file, and restore it with the same password.
Is my data still there after uninstalling?: No. Data lives on the device, so uninstalling or clearing app data removes it. Backup files you already exported elsewhere are unaffected.
Does TraceNook upload my inventory?: It isn’t stored there. There is no account and no cloud service storing this data. When phones in a family space aren’t on the same Wi-Fi, changes pass through our relay end-to-end encrypted; we can’t read them, and they’re deleted once delivered.
What counts toward Free, and how do I get 100 slots?: Start with 50 item records in your personal space. Quantities, photos and places do not count extra, a separate record for a different date counts as one item, and family-space items do not use these slots. In Rewards, complete tasks such as adding items or photos, searching and opening a result, and creating labels, then open unlocked chests to earn up to 30 extra slots. Turning on Google Drive automatic backup adds 20 more once the first backup completes, for up to 100 in total. Earned slots do not expire. At your current limit you can still view, edit and back up existing items. Export a personal backup before changing phones to keep reward progress.
What do everyday items fill in? Can I make my own?: Pick a built-in item to fill in its name, category and unit, with a product photo if you have not added your own. Check the quantity and place before saving. Create your own entries in My presets; long-press to edit or delete. Presets do not use item slots. Custom presets are included in personal and family backups, but do not sync with the family.
What can smarter search find?: Home search and All items support more forgiving name, category and location searches, including English typos, hiragana/katakana differences, pinyin or initials, and Chinese homophones. Chinese sound matching is off in the Japanese interface. Notes and barcodes still use literal matching. The preset picker also searches names, aliases and built-in pinyin.

Contact

Support email: support@tracenook.com

When reporting a problem, please include:

Platform
App version
Steps you took
What happened
What you expected
Screenshots if relevant

Please do not send backup passwords, identity documents, a full private inventory list, or other sensitive data.

Download

Download links and current status for each platform:

Go to the download page →