TraceNook family sync not working? Check these steps

One phone says the refill box has two pouches and the other still says three. On the same Wi-Fi, TraceNook sends family changes straight from one phone to the other; when the phones are apart, item changes go through the encrypted relay instead. Either way, a phone only syncs while TraceNook is open, and photos only move on the same Wi-Fi. So first open the app on both phones and give it a moment. If changes still don’t arrive, or a photo is stuck, check the connection at home.

Put both phones on the home Wi-Fi

1. Make sure both phones are on the same home Wi-Fi network, not cellular data.
2. Stay off the guest network. Guest networks usually keep devices from seeing each other even though both can reach the internet.
3. If your router has AP isolation or client isolation turned on, turn it off for the network the family phones use.

Being able to load a website proves nothing here; the phones have to reach each other directly. When TraceNook cannot find any family device, it shows this same checklist on screen.

Open the app on both phones and allow local network access

1. Open TraceNook on the other phone and leave it open for a moment. TraceNook only syncs while it’s open, so a phone where the app is closed won’t receive changes until someone opens it.
2. If the family page says family sync is paused, the owner’s Max is no longer active on their phone. Ask the owner to restore their purchase; nobody else needs to buy anything, since members sync on Free.
3. In your phone’s settings, allow TraceNook to use the local network (on Android the permission is called Nearby devices). Then go back to Family Sync and tap Sync now.

Update the app if changes are waiting for a newer version

If the status line says some changes need an app update, or that a family management change needs a newer app, one of the phones is on an older version and cannot apply them yet. Update TraceNook on the family phones, open them on the same Wi-Fi, and sync again. Nothing already on the phones is lost.

Compare one item after syncing

Open the same item on the two phones and compare its location and quantity after sync. If the name and count have arrived but the photo has not, put both phones on the same Wi-Fi and keep the apps open a little longer. Photos travel only over the same Wi-Fi and follow the item details.

If the phone is showing your private records, use Switch space to choose the family. If the owner removed that phone from the family, reopening the app will not bring it back; the owner has to invite it again.