About these terms
These Terms of Service (“Terms”) apply to the TraceNook app for iPhone and Android and to the services we run for it, such as the family sync relay (together, “TraceNook”). TraceNook is provided by Zhile (“we”, “us”).
By downloading or using TraceNook, you agree to these Terms. If you do not agree, please do not use TraceNook. Our Privacy Policy explains how TraceNook handles data and is part of these Terms.
Using TraceNook
We give you a personal, non-exclusive, non-transferable and revocable licence to install and use TraceNook on devices you own or control, for personal and household use, under these Terms and the rules of the store you got it from.
TraceNook has no account of its own. If you are under the age of majority where you live, use TraceNook with the permission of a parent or guardian.
Your data and backups
The items, photos and other content you record in TraceNook belong to you. TraceNook is local-first: your data is kept on your own devices, and we do not keep a copy of it on our servers. This also means we cannot recover your data for you, so please make backups.
- Encrypted backups (
.tnk) can only be opened with the backup password you set. If you forget the password, neither you nor we can open the backup. - Uninstalling the app, clearing its data, restoring a backup over your current data, or losing or resetting a device can permanently remove data that has not been backed up.
- Ordinary exports, such as spreadsheets, label images and PDFs, are not encrypted. Where you store and share them is up to you.
Free features and purchases
TraceNook’s core features are free, with the limits shown in the app. Pro and Max are optional one-time purchases (not subscriptions), sold as in-app purchases through the Apple App Store on iPhone and Google Play on Android. What each plan includes is described in the app at the time you buy.
- The price is shown by the store before you confirm the purchase and may include local taxes.
- Payment, billing and refunds are handled by Apple or Google under their own terms. We cannot charge you or issue refunds ourselves; please request a refund from the store you paid.
- A purchase belongs to the store account and platform you bought it with. Use “Restore purchases” in the app on the same platform. Purchases do not transfer between iPhone and Android.
- We will not take away the main benefit of a plan you have already bought, unless a law, a store rule, or a third-party service that the feature depends on requires it.
Family sync and the relay
Creating a family requires the Max plan; invited members can join on any plan. To keep a family editable, the owner’s app re-checks the Max purchase with the store, and members’ devices must sync with an owner’s device, at least every 30 days.
Everyone in a family can see and change the family’s shared items. Only invite people you trust. Removing a member stops future syncing, but it cannot erase data already on that member’s device.
So that changes arrive when devices are not on the same Wi-Fi, we operate an end-to-end encrypted relay. The relay is provided on a best-effort basis: messages can be delayed, and undelivered messages are deleted after 7 days. We may limit or suspend relay access for devices that send abusive traffic or interfere with the service. We may change or discontinue the relay; if we do, we will try to give notice in the app or on tracenook.com, and syncing on the same Wi-Fi will keep working.
Google Drive backup and other third-party services
Google Drive automatic backup is optional. Your use of Google Drive is governed by Google’s terms, and backups count towards your Google storage. We are not responsible for the availability of Google Drive, the App Store, Google Play, Cloudflare (which hosts the relay) or other third-party services, or for changes they make.
PC management on your local network
PC management runs a temporary service on your phone that a computer on the same network connects to with a 6-digit code. This local connection is not encrypted. Use it only on a Wi-Fi network you trust, do not share the code, and stop the service when you are done.
Suggestions, text recognition and reminders
Text recognition, barcode and expiry-date reading, suggested names, units and quantities, and other automatic features are aids and can be wrong. Check important information, such as the expiry date of food or medicine, against the product itself.
Reminders are local notifications. They depend on your device’s notification, battery and time settings, and we cannot guarantee that every reminder arrives or arrives at a particular time.
Acceptable use
When using TraceNook, you agree not to:
- use it for anything unlawful, or to store content you have no right to store;
- try to access another person’s family or data without their permission;
- attack, overload, probe or interfere with the relay or other services we run;
- get around purchase checks or limits, or copy, modify, resell or distribute the app, except where the law expressly allows it.
Intellectual property
The TraceNook app, its name, logo, design, illustrations, item presets and the tracenook.com website belong to Zhile or its licensors. These Terms do not give you any rights to them other than the licence above. Open-source components included in TraceNook are provided under their own licences.
Changes to TraceNook and to these Terms
We may update TraceNook and add, change or remove features. We may also update these Terms. When we make a material change, we will post the new version on this page with a new effective date and, where appropriate, let you know in the app. If you keep using TraceNook after the change takes effect, you accept the updated Terms. You can stop using TraceNook at any time by deleting the app; make a backup first if you want to keep your data.
Disclaimer
To the extent permitted by law, TraceNook is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of fitness for a particular purpose and non-infringement. We do not promise that TraceNook will be uninterrupted or error-free, or that data will never be lost.
Nothing in these Terms limits rights you have as a consumer that cannot be limited under the law that applies to you.
Limitation of liability
To the extent permitted by law, Zhile is not liable for indirect, incidental, special or consequential damages, or for loss of data, profits or goodwill, arising from your use of TraceNook. Our total liability for any claim relating to TraceNook is limited to the amount you paid for TraceNook in the 12 months before the claim, or USD 10 if you paid nothing.
These limits do not apply to liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, for fraud, or for intentional misconduct or gross negligence.
App Store and Google Play
iPhone: your licence to use the app is governed by Apple’s Standard Licensed Application End User License Agreement; these Terms add the app-specific rules above. Apple is not a party to these Terms and is not responsible for TraceNook or its support. Apple and its subsidiaries are third-party beneficiaries of the licence terms and may enforce them.
Android: downloads and purchases through Google Play are also subject to the Google Play Terms of Service. Google is not a party to these Terms.
Governing law
These Terms are governed by the laws of the place where Zhile is established, without regard to its conflict-of-law rules. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts there where that law allows. If any part of these Terms is found unenforceable, the rest remains in effect.
Contact
Questions about these Terms: support@tracenook.com